Frequently Asked Questions
Welcome to the Grafoplast support center. We understand that selecting the right wire and cable identification system involves specific technical requirements, and you likely have questions before making a decision. Our team has compiled this comprehensive guide to provide you with immediate answers and help you get back to your project faster. We are committed to making your experience seamless, from browsing our catalog to the final application of your labels.
In the sections below, you will answers to frequently asked questions. We have included specifications for our manual TRASP® and thermal EVOMAX systems, details on our 48-hour in-house marking service, and everything you need to know about our free expedited shipping and returns policies. Please browse the categories to find the solutions you need, or reach out to our customer service team if you require further assistance.
Product Information
Grafoplast® TRASP® is a unique manual marking system designed to identify all types of cables, cores, and components within control and electrical equipment. Its key advantage is that it allows for marking to be carried out either before or after termination, providing exceptional flexibility for electrical trade professionals.
Our products are built for resilience and long-term reliability in demanding industrial settings. Grafoplast solutions use robust materials formulated to resist wear, chemicals, and fluctuating temperatures. Each product undergoes stringent testing to ensure top performance and consistent results on every project.
The Grafoplast system is designed for quick and seamless application, saving you valuable time on every project. The ability to mark post-termination means you can complete wiring and then apply precise, durable labels without disrupting your workflow. This process enhances professionalism and reduces overall project time.
Yes, Grafoplast provides identification products that fit virtually any wire or cable dimension used in commercial and industrial settings. Our systems are engineered to work seamlessly across a broad spectrum of gauges, from thin control wires to heavy-duty power cables, giving professionals a flexible, all-in-one marking solution.
The Grafoplast® TRASP® system allows for hands-on, manual wire marking by selecting and assembling each marker individually, ideal for projects that require custom, flexible identification on the spot. The EVOMAX system, on the other hand, is a print-based solution that uses a thermal printer to quickly produce labels and tags, making it well suited for high-volume or urgent jobs. Both systems offer rugged, industrial-grade performance and are cross-compatible – EVOMAX tags fit TRASP sleeves and holders – so you can mix and match according to your workflow and project requirements.
Our signature marking systems, including the Grafoplast® TRASP® range, are produced in Italy with strict quality control measures. Each item is built to endure challenging environments, offering dependable performance for long-term use in professional electrical applications.
Grafoplast is dedicated to delivering premium wire and cable identification solutions trusted by electrical professionals, panel builders, and industrial specialists. Backed by decades of expertise, our marking systems are engineered for reliability, user-friendly installation, and outstanding performance in a wide range of electrical and control applications.
In-House Marking Service
Grafoplast offers a convenient in-house marking solution where our team prepares custom wire, cable, terminal, or panel tags according to your project requirements. This service is ideal if you want high-quality, professional markers without investing in equipment or spending time on manual assembly.
Simply compile your list of identification numbers or text in our preferred spreadsheet format and send it to us electronically. Once we receive your file and job specifications, our team handles all aspects of production for you.
Our managed marking service saves you both time and labor, ensuring you get precision-crafted tags ready to use right out of the box. You’ll avoid the setup and operational time of doing it yourself, as well as guarantee consistent, durable results for every order.
We offer a rapid turnaround – most orders are produced and ready for shipping within 48 hours of receiving your finalized number list. All in-house marking service orders ship free via second day air, so your tags should arrive within two business days of dispatch.
Our in-house team can provide a full range of identification products, including wire markers, cable markers, terminal tags, and panel markers. This flexibility ensures you can cover all your labeling needs from a single source.
For inquiries or assistance, please reach out to our customer support team through our website contact form, by email, or by phone. We’re happy to walk you through the process, help with file preparation, and answer any questions about your order.
Ordering & Accounts
You can place an order directly through our website by adding products to your cart and proceeding to checkout. You can also contact our customer service team by phone or email to place an order.
Yes, online orders require a minimum order value of $100. This ensures we can efficiently process and deliver your order with the highest level of service. If you have any questions about order values or need assistance meeting the minimum, our customer service team is ready to help.
For bulk orders or specific project requirements, please contact our sales team directly. We can provide a detailed quote tailored to your needs to ensure you have the right solutions for your job.
Shipping & Returns
Shipping is free on all orders and delivered via 2nd day air to ensure you receive your products quickly and reliably. Please note that we are unable to ship to Post Office Boxes.
Goods can be returned for credit within seven days of receipt, provided they are accompanied by the invoice or advice note number and date, and are in good order and condition as originally supplied. The cost of return freight is the responsibility of the customer unless otherwise specified. If you have received a faulty item or require additional support, please contact our customer support team for further instructions.
Our expert customer service team is available to assist with any technical questions or product inquiries. With deep knowledge of our marking systems and their applications, we can provide the practical advice you need. You can reach us via the contact form on our website, by email, or by calling us directly.